Refund Policy
✅ Refund & Returns Policy
Effective: January 2025
At Core Gummies, we’re proud of what we make — and we want you to feel confident with every order. As an Australian-owned brand, we follow Australian Consumer Law and are committed to delivering clean, safe, and effective supplements that support your daily wellness.
🛑 Change of Mind
Because Core Gummies is a consumable product, we don’t accept returns or refunds for:
- Change of mind
- Incorrect orders
- Flavour or texture preferences
This is to protect product quality, safety, and hygiene for all customers.
Please read the product details carefully before purchasing. If you’re unsure, feel free to contact us before ordering.
🚚 Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve it quickly, email us with:
- Your order number
- Clear photos of the issue (product + packaging)
- A brief description of what went wrong
Once reviewed, we’ll offer a replacement or refund — whichever is most appropriate for your situation.
⚖️ Your Consumer Rights
This policy does not replace your rights under Australian Consumer Law.
You’re entitled to:
- A refund or replacement for major product failures
- Repairs or replacements for products that fail to meet acceptable quality (if not a major issue)
We respect these guarantees and stand by our products.
⏳ Refund Timeframes
If a refund is approved, we’ll process it within 5 business days.
Bank processing times may vary, so allow a few extra days for the funds to appear in your account.
📦 Returns (If Approved)
If a return is authorised, we’ll send clear return instructions via email.
Please don’t send anything back without contacting us first — we can’t process unauthorised returns.
🔁 Exchanges
Due to safety and hygiene standards, we do not offer exchanges.
